Welcome to Chicago Luxury Limo (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://luxurychicagolimoservice.com/ and use our transportation services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
- Information We Collect
We may collect information about you in a variety of ways when you interact with our website or book our services. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, telephone number, and billing address, that you voluntarily give to us when you make a reservation, request a quote, or contact us.
- Trip & Logistics Data: Specific details required to fulfill your transportation needs, including pick-up and drop-off locations, travel dates and times, flight numbers (for airport transfers), passenger counts, and special requests.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), collected when you purchase our services. Note: All payment data is securely processed and stored by our payment processors, and we only retain minimal transaction data.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
- How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
- Process and manage your reservations, transfers, and hourly chauffeur services.
- Track flights and travel itineraries to ensure timely pick-ups at O’Hare, Midway, and other locations.
- Process secure payments and issue refunds (please review our Refund Policy for more details).
- Communicate with you regarding your booking confirmations, driver dispatch updates, or scheduling changes.
- Respond to customer service requests and resolve disputes.
- Improve our website performance, fleet offerings, and overall service areas.
- Send administrative information to you, such as changes to our terms, conditions, and policies.
- Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
- Chauffeurs and Dispatchers: We share necessary trip details (names, phone numbers, and locations) with our drivers to ensure they can successfully locate and transport you.
- Tracking Technologies and Cookies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience. For more detailed information on how we use cookies and how you can control them, please review our full Cookie Policy.
- Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
- Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
- Contact Us
If you have questions or comments about this Privacy Policy, or if you would like to review, update, or delete the personal information we have collected from you, please contact us at:
Chicago Luxury Limo
17500 S 94th Ave, Ste 1
Orland Park, IL 60467
Phone: +1-708-598-2677
Email: book@chicagoluxurylimo.com
For more ways to reach us, please visit our Contact Info page.
